i was really happy with customer service, i initially bought a 5” black downstem and k clip but the k clip i got was for the coils, so i messaged and instantly heard back from customer service(Doron) and he told me he’d send me a brand new k clip in there and refunded me the other one…i then got the k clip and downstem and realized the downstem i got was also the wrong size and i needed a 4”. I then messaged again and he said that i could keep the black one on behalf of them and he’ll send another one. i finally got the new 4” green one(didn’t have black or white unfortunately) i go to put it in and it doesn’t even fit, didn’t make it through the joint even. i was super sad i didn’t get to use the downstem and even get to try either out. doron gave me a partial refund and i got to keep the glass but now i have glass i can’t use. i’ve got mixed feelings, super happy with the service they provide and generosity but upset with my glass not getting a chance to be used what it’s for. THANK YOU DORON
The 5” OG is a solid downstem, and the matching color option is great! I have a MAV 4.5” shower head downstem that I alternate between, but it’s hard to beat an OG stem, plus I like that with a 5” stem I can run a little less water and have more room to stack smoke. Fits like a glove in my classic 12”x9mm!
I bought this piece as a replacement for my original downstem for my 18” beaker. It functions very simply but well and is easy to clean. I would recommend this product!
I love all of your products and this stem is just as amazing as every product I’ve got before. Thank you for always making quality products at good prices.
